Services

1. Franchise Services

• Franchise Feasibility Studies: This service provides a research document analysing the viability of franchising as an expansion model for an existing business. It reflects the viability of the product and or service to the chosen market, establishes the value of the franchise, and clearly confirms that franchising is the most appropriate growth strategy.

• Franchise Manual Development: The foundation of a solid business includes human resources, sales and marketing, operations and administration. All four of these critical aspects must be clearly outlined and written specifically to meet the unique needs of each business.

• Franchise Territory and Demographics Profiling: Having identified the market for your product and your service, we clearly define the geographic boundaries which constitute a viable franchise territory. Site Selection, demographics and psychographics form a core part of this service

• Franchisee Profiling Selection and Induction. This process involves the identification of the critical characteristics of potential franchisees that match the nature of the core business and its target market. From this, an initial induction training programme is developed that leads into an extensive induction coaching programme designed to help new franchisees integrate into the system and understand how to maximise their business investment.

• Franchise Benchmarking and KPI Monitoring: Creation, monitoring and reporting of meaningful KPI’s based on the industry, organisation and geographic spread designed to ensure that all franchisees are maximising their opportunities.

• New Product Development: Working with franchisors to develop, produce and deliver new products and services and typically involves mystery shopper programmes, market research, focus groups, competitive analysis and internal production and sales training programmes.

• Legal Documentation: The franchising process includes the development of two specific legal documents, the Franchising Agreement and the Franchise Disclosure Document, which are drawn up by our partner legal team. This project is closely managed by Motivatories.
  

2. Business Services

• Business Research: Initial business viability processes are used to confirm the decision to proceed with a new business. Typically, these include identifying target market, competitors and marketing strategies for successful business establishment and growth.

• Business Planning: Recognising the adage that “Businesses don’t plan to fail, they fail to plan” writing a plan for success means developing key strategies for all of the building blocks of your business. These are;
  · Operations
  · Sales and Marketing
  · Human Resources
  · Production
  · Administration
  · Management
  
  · Your plan needs to assess your strengths, weaknesses, opportunities and threats in;
  · Your Business and Management
  · The Products and Services
  · Market and Competitors
  · Competitive Business Strategy
  · Forecasts and Financial Data
  · Financing Requirements

• Business Systemisation: Identifying all of the core processes of a business and writing policy and procedure manuals to automate these. Effective business systems provide clear guidance to all employees, and facilitate daily business operations, thereby freeing the business owner to concentrate on building the business to its maximum potential.

• Business Development: Working with business owners and senior management to identify and exploit existing and potential opportunities in market and/or product development. Undertaking research projects, developing strategic plans and helping business owners to implement initiatives to take advantage of opportunities identified.

• Exit and/or Succession Planning: Assists business owners to identify how and when to exit their business in the most financially viable way through outright sale, merger or internal succession. Designed to ensure that the business has a highly attractive presentation and is ready for sale to interested purchasers.

• Cashflow Management: SME’s are finding it harder to collect their money within advertised trading terms. The reasons are varied and include inexperienced employees and insufficient time allowed by business owners to the task. Debtors have taken control in regard to payment of debt. On average it takes most Companies up to 80 days to settle an Invoice. A survey of more than 8000 firms in a wide range of industries found that while an average of 25% of accounts receivable are delinquent at any given time, less than 1% will be written off as bad debt. The secret is to collect it quicker. The goals of cash flow management are to; Reduce collection times to as close as possible to advertised trading terms Prevent debts from extending to Debt Collector Terms Give client more time to oversee the operations of the Business Improve cash flow.

• HR Tools and Services: Identifying job function roles, developing position descriptions and responsibility statements, and building performance appraisal tools tailored to these specific needs. Developing processes and documents necessary to the recruitment and retention of the right team.

• PR Services and Development: Creating a positive and high public profile and keeping your business ‘Front of Mind’ in your chosen market place. …………………

• Mystery Shopping Surveys:

3. Training Services

• Customer Service; Setting the Standard

• Customer Service for Retailers

• Customer Service for Self-Service Retailers

• Customer Service for Professional Practices

• Customer Service for Direct Sales Teams

• Customer Service for Wholesalers and Distributors

• Customer Service for Telemarketers

• Sales Skills and Communication
  

• Effective Team Communication

• The Art of Win:Win Negotiation

• Leadership; How to Enrol Your Team

• Leadership; How to Motivate & Empower Your Team

• Certificate ii, iii and iv in Retail Operations

• Certificate ii, iii and iv in Frontline Management

• Certificate iv in Workplace Assessment and Training